Support

Ask in the chat at the top of this page, or email bryce@keeplight.ai. Bryce runs Keeplight and reads every message himself, and he replies within one business day, Pacific time.

You can also reply to any email from Bryce at Keeplight. Replies go to the same inbox.

An AI assistant, not a person. It runs on Claude, an AI model made by Anthropic, and it answers from this page. When it can't answer, or you ask for Bryce, it passes the conversation to him, and he replies by email within one business day.

Please don't type passwords, card numbers or other sensitive details in the chat.

Yes. Support in the portal sidebar has the same chat, and your conversations there are saved to your account. Feedback in the sidebar is the place for a bug or an idea, and Bryce reads each one. A decision or an approval waiting on you has its own Reply button.

Your company name, the page or automation it's about, and a screenshot if something looks wrong. Please don't email passwords, API keys or card numbers.

Go to app.keeplight.ai and choose Email me a link or Continue with Google. There is no password. Open the link on the same device; if you open it in another browser, the portal asks you to confirm your email first.

Check your spam or junk folder first. Each link works once, so a link you already opened, or an older one, won't sign you in. Go back to app.keeplight.ai and press Email me a link for a new one.

Still nothing after a few minutes? Email Bryce with the address you used.

That address isn't on an active Keeplight account. Check that you used your work email. If it's right, press Ask to be added, and Bryce will email you once you're added.

Your team lead invites them from Team in the portal. Each person gets an email with a button that signs them in. The button works once, within 24 hours. If it has expired, the page offers Send me a new link, or your lead can resend the invite.

On the Billing page in your portal, under Payments and receipts, with a Receipt link for each payment. Stripe emails a receipt for every payment, and so does Keeplight.

Press Manage billing on the Billing page. It opens Stripe's secure page, where you can see invoices, change how you pay, or cancel a Care or Build plan online without contacting anyone. Your team lead can also cancel by emailing Bryce.

Every payment has a Pay by bank and a Pay by card button. Paying by bank costs 3% less. A bank payment can show as processing for up to four business days before it clears.

The Service Agreement and Payment Terms set these out in full, including refunds for each order, the 3-month minimum on Care and Build plans, and when a plan stops after you cancel.

Keeplight Lantern is a Chrome extension that records a task you do in your browser as steps with screenshots, so Bryce can see how the work happens today before anything gets automated.

Lantern isn't in the Chrome Web Store yet. Open Lantern in your portal and press Get the install link, and Bryce sends it to you. After you install it, press Connect to Keeplight, sign in, and enter the company code your team lead gave you.

Nothing leaves your computer until you press Send on a recording's review page. Before that, you can look through every step and redact anything you don't want to share. The Lantern privacy policy covers what is sent, who sees it and how long it's kept.

Yes. For 30 days after an engagement ends, your team lead can download a copy of your company's data from Download your data in the portal.

Email Bryce from the address we have for you. We confirm your request within 10 business days and answer within 45 days.

What we keep and for how long is in the website privacy policy, the portal privacy notice and the Lantern privacy policy.

Use the reschedule or cancel link in your booking confirmation email, or press Reschedule or Cancel call next to the call time in your trial portal. You can also email Bryce, and he'll move it for you.